Often, our internal business processes are a result of the strongest player in a department or organization defining how things will be done. It becomes more of an evolution than an intentional process. The result may look like one semi-smooth department, but a one dimensional point of view doesn’t consider the overall organization.
Typically the reality is that the organization is riddled with duplicate work and multiple points of checks and balances. When this occurs, it is time to consider performing a Business Process Review. Reviewing the process, identifying the pinch points and the unnecessary efforts, determining and implementing change are all part of the steps in becoming more productive.
While reviewing your processes can be done internally, the fresh set of eyes an external review can bring is often very effective. Whether you go it alone or work with your friends at HMS Cornerstone Solutions, remember to document the current process as your first step. It’s hard to know where you’re going if you don’t know where you’re leaving from.