Cornerstone Clientele

Experience makes all the difference and we're very proud of the work we do with our clients. Please review some of our case studies below. Are you ready to become an HMS Cornerstone Solutions success story?


To see a full list of the services we offer, visit our Services page.



Cornerstone Customer Success Stories

Adding the ability to electronically sign documents reduces contract time and increases efficiency.

Situation

City Ventures, a California based homebuilder, was growing faster than resources could keep up with. Sales agents were working many extra hours and coming in on their days off to keep up with demand. A good portion of that time was spent manually preparing contracts for signing. This process included printing hard copies, highlighting fields to be signed and filling in blanks where needed. Once signed, the contracts were organized, packaged up and overnighted to the corporate office. City Ventures selected the contract signing process and distribution as a process improvement project.

Solution

City Ventures chose the NewStar Sales DocuSign module to streamline the contract signing process and distribution. Prior to implementation, every item within their 160 page contract package needed to be derived from an existing merge field in Newstar. For areas where merge fields did not exist, a user defined field would need to be created and merged into the document. No additional work or time would be required to enter merge fields as all of the information entered would be used for other reporting as well as DocuSign. Then, with a push of a button, they would be able to produce a complete contract package with no additional editing required. With DocuSign’s automated workflow, the documents would be electronically passed from one signer to the other until complete. No overnight packages required.

Result

After successfully implementing the new DocuSign process, City Ventures has greatly increased contract signing and distribution efficiency. Sales agents have reported saving approximately 1 hour of preparation time per sales contract. With some agents closing 30 plus homes a month, this is almost one week a month that has been recovered, giving those agents more time to sell new homes. In addition, City Ventures has seen time savings in the corporate back office with the reduction of documents needing to be scanned, live and accurate sales data, and quicker recordation of home closings.

Reduced Cycle Times, Accurate Data and Increased Bottom-Line.

Situation

Albi Homes continued to struggle with their internal process improvement to facilitate their growth. The company was beginning the process for a new ERP search, believing it was their software holding them back. The company had already spent a great deal of time and money trying to improve processes, streamline their sales, build cycle times and get information in a timely fashion to allow them to be more agile in decision making.

Solution

Within the first days of analysis, HMS recognized the problem was not in the software they had purchased, but in the implementation and supporting processes. The solution then became one of updating processes along with modifying the existing culture rather than implementing a new software system. While these types of adjustments can be much more challenging to pull off, the Albi team was receptive and earnest in making the necessary changes.

Result

After working with the Albi team, cycle times were reduced from the point of sale through buyer closing. The data in the system was not only accurate, but so timely that key metrics stream on a flat screen in the company lunchroom to the proud employees. Vendor payment times were reduced to the point that allows Albi the contract for better pricing, adding to their bottom line.

Homebuilding production increased from 300 closings to more than 600 closings in a span of five years.

Situation

Shapell Industries, a $600M revenue company, required a new Enterprise Resource Planning (ERP) platform to drive process and systems standardization. The company operated as segregated geographic business units, and thereby leveraging different processes and systems. The goal behind this program was to unify the company on processes and systems to ensure high confidence and insight into homebuilding operations as well as overall financial performance.

Solution

In selecting and implementing a new ERP platform, we were faced with several challenges. For one, Shapell was leading a cross-functional business team from a zero resource position. This meant that Shapell’s specific geographic divisions had engrained processes and systems. Ensuring that a smooth change management program was in place became critical to the overall success and helped prevent additional havoc and anxiety within the company.

Result

The successful deployment of this new ERP and homebuilding system enabled Shapell to operate more effectively and efficiently. Overall homebuilding production increased from 300 closings to over 600 closings in a span of five years. During this time, overhead costs associated with full time equivalents were reduced by over 50%, while increasing production. These direct bottom line benefits lead to increased profitability to the company.

Situation

City Ventures, a California based homebuilder, was growing faster than resources could keep up with. Sales agents were working many extra hours and coming in on their days off to keep up with demand. A good portion of that time was spent manually preparing contracts for signing. This process included printing hard copies, highlighting fields to be signed and filling in blanks where needed. Once signed, the contracts were organized, packaged up and overnighted to the corporate office. City Ventures selected the contract signing process and distribution as a process improvement project.

Solution

City Ventures chose the NewStar Sales DocuSign module to streamline the contract signing process and distribution. Prior to implementation, every item within their 160 page contract package needed to be derived from an existing merge field in Newstar. For areas where merge fields did not exist, a user defined field would need to be created and merged into the document. No additional work or time would be required to enter merge fields as all of the information entered would be used for other reporting as well as DocuSign. Then, with a push of a button, they would be able to produce a complete contract package with no additional editing required. With DocuSign’s automated workflow, the documents would be electronically passed from one signer to the other until complete. No overnight packages required.

Result

After successfully implementing the new DocuSign process, City Ventures has greatly increased contract signing and distribution efficiency. Sales agents have reported saving approximately 1 hour of preparation time per sales contract. With some agents closing 30 plus homes a month, this is almost one week a month that has been recovered, giving those agents more time to sell new homes. In addition, City Ventures has seen time savings in the corporate back office with the reduction of documents needing to be scanned, live and accurate sales data, and quicker recordation of home closings.

Close

Situation

Albi Homes continued to struggle with their internal process improvement to facilitate their growth. The company was beginning the process for a new ERP search, believing it was their software holding them back. The company had already spent a great deal of time and money trying to improve processes, streamline their sales, build cycle times and get information in a timely fashion to allow them to be more agile in decision making.

Solution

Within the first days of analysis, HMS recognized the problem was not in the software they had purchased, but in the implementation and supporting processes. The solution then became one of updating processes along with modifying the existing culture rather than implementing a new software system. While these types of adjustments can be much more challenging to pull off, the Albi team was receptive and earnest in making the necessary changes.

Result

After working with the Albi team, cycle times were reduced from the point of sale through buyer closing. The data in the system was not only accurate, but so timely that key metrics stream on a flat screen in the company lunchroom to the proud employees. Vendor payment times were reduced to the point that allows Albi the contract for better pricing, adding to their bottom line.

Close

Situation

Shapell Industries, a $600M revenue company, required a new Enterprise Resource Planning (ERP) platform to drive process and systems standardization. The company operated as segregated geographic business units, and thereby leveraging different processes and systems. The goal behind this program was to unify the company on processes and systems to ensure high confidence and insight into homebuilding operations as well as overall financial performance.

Solution

In selecting and implementing a new ERP platform, we were faced with several challenges. For one, Shapell was leading a cross-functional business team from a zero resource position. This meant that Shapell’s specific geographic divisions had engrained processes and systems. Ensuring that a smooth change management program was in place became critical to the overall success and helped prevent additional havoc and anxiety within the company.

Result

The successful deployment of this new ERP and homebuilding system enabled Shapell to operate more effectively and efficiently. Overall homebuilding production increased from 300 closings to over 600 closings in a span of five years. During this time, overhead costs associated with full time equivalents were reduced by over 50%, while increasing production. These direct bottom line benefits lead to increased profitability to the company.

Close